The platform delivers advanced data analytics, statistical and predictive modeling for more than 20 million consumers per month managing financial close to $150 billion annually.
The Operational Analytics Program for CMS requires complex processing of large volumes of data to monitor operational processes, proactively investigate problems or anomalies, validate information, maintain records of analytical work, inform stakeholders both inside and outside the federal government.
In order to process this massive volume and make the required data available in the data access zone, OA has enabled highly scalable parallel processing in our programming so that when data volume increases, the number of parallel processes increases as well. We also have in-house automated data partitioning techniques in place to process data in a more dynamic fashion. Cloud based data analytics components can automatically scale from 1 to million BI users.
ASG’s sister firm Medpsych Health Services (MPHS), which is an Outpatient Mental Health Clinic (OMHC) that provides services for patients who have Medicare Part A, B services, Medicaid OMHC, Tricare, ChampVA, and private insurance companies. MPHS has 16 clinical practitioners providing mental health management, psychotherapy, addiction and group therapy. Scheduling appointments posed to be a challenge due to the sensitive nature of patients and their unplanned needs for services.
To address this challenge, ASG’s IT operations team analyzed the scheduling pattern; wait-times, cancellation and rescheduling of doctor appointments. The team then built a single portal for schedulers to view provider availability and preferable patient appointment dates and times to provide a scheduler with the ability to access a feasible appointment time within minutes of interaction with the patient.
Because ASG lowered the number of user access points from nine to one, VHA saw a measurable increase in customer satisfaction. ASG’s solution not only significantly tightened security, but also improved system efficiency to meet CRISP requirements.
The Veterans Health Agency (VHA) needed an identity management system that would integrate decentralized access points, improve efficiency and enhance system security.
ASG wrote a five-year plan which fulfilled 16 major security initiatives and enabled patient identity verification to operate seamlessly among internal VHA systems, e-Exchanges and outside partners. The ASG-designed solution met all NIST and OMB security requirements and HSPD-12 compliance.
Agile mechanisms – DevSecOps
The CCIO AB operations needed a framework to enable quality assurance ensuring that any loopholes and weaknesses are identified early in the development process and remediated immediately.
ASG deployed a team following DevSecOps approaches and Agile delivery model . All aspects of the project are visible to business analysis team, technical architectural team, development team and infrastructure support team. Via Sprint planning , all inputs from CMS feed into Jira user stories, functional design documents, and DevSecOps architecture. The development team ensures continuous development and integration while maintaining design standards which are captured in the data model and physical level data flow design documents.
The CI/CD pipeline, built on Jenkins, GitHub, JIRAfor requirements tracking, and Selenium for automation testing, gave us the flexibility to deliver in a low-risk fashion.
The ASG team provided management of the full project lifecycle—from analysis, design, development, implementation, testing, deployment, training, and on-going maintenance of the project. ASG has a mature project management methodology that leverages our service center experience as well as management controls based on our CMMI (CMMI Level 3), ITIL and ISO 9001:2008 certification and IT Service Management (ITSM) best practices recognized by the HDI. The foundation of our project management approach was based upon CMMI (CMMI Level 3), ITIL and ISO 9001:2008 management controls and guiding principles found in the Project Management Institute’s (PMI’s) Project Management Body of Knowledge (PMBOK).
Using open source tools at no cost of ownership to the VA thus keeping the licensing fees to zero the CM, KM, eL project was designed to be fully compliant with VistA and ESCCS standards. ASG’s design assists the VA in monitoring legislation, regulation, and standards and propagate changes throughout the VA by providing a single authoritative source.
The Department of Veterans Affairs (VA) needed to deploy a content management (CM), knowledge management (KM), and eLearning (eL) solution for that would create, identify, collect, map, manage, secure, and promote sharing of intellectual assets. This solution would enable the VA to share information, raw data, research, templates, and organizational artifacts across Veterans Health Administration (VHA) among its stakeholders, Veterans, users, and partners.
With input from the VA Steering Committee, ASG collaborated with the committee to gather and clarify the details of requirements in order to effectively build a compliant system. We authored user stories, use cases, taxonomy creation (coming up with one version of the truth), and system constraints through interviews, workbooks, and JAD sessions. Our team compiled these into a requirements traceability matrix and worked with VA stakeholders to approve and make sure necessary components were built into the CM, KM, eL system. ASG utilized an agile-based oriented approach for requirements gathering and execution, where we incorporated a phased rollout and associated sprints.