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ASG Success Stories
Explore how ASG’s innovative and strategic foresight has helped to propel our clients’ success.
Data Analytics
The Challenge
CMS needed deeper insights into stakeholder demographics, trends, and web performance metrics to make data-driven decisions for better engagement and content strategy.
The Solution
ASG harnessed advanced analytics tools like Data Studio, AWS, Adobe Analytics, Google Analytics, Tableau, and program feedback surveys to develop enhanced dashboards and automated reports with insightful data visualizations.
We uncovered key trends, including a language trend, which led to the creation of Spanish-language training and materials.
We also modernized CMS’s monthly web analytics report by integrating archival data and building dynamic, automated dashboards, enabling richer comparisons of month-over-month and year-over-year metrics.
The Result
Our solution provided clear, real-time performance insights which empowered CMS to make smarter, data-backed decisions to improve stakeholder engagement and optimize their web strategy.
Mental Health
The Challenge
ASG’s sister firm Medpsych Health Services (MPHS), which is an Outpatient Mental Health Clinic (OMHC) that provides services for patients who have Medicare Part A, B services, Medicaid OMHC, Tricare, ChampVA, and private insurance companies. MPHS has 16 clinical practitioners providing mental health management, psychotherapy, addiction and group therapy. Scheduling appointments posed to be a challenge due to the sensitive nature of patients and their unplanned needs for services.
The Solution
To address this challenge, ASG’s IT operations team analyzed the scheduling pattern; wait-times, cancellation and rescheduling of doctor appointments. The team then built a single portal for schedulers to view provider availability and preferable patient appointment dates and times to provide a scheduler with the ability to access a feasible appointment time within minutes of interaction with the patient.
Cybersecurity
The Challenge
The Veterans Health Agency (VHA) needed an identity management system that would integrate decentralized access points, improve efficiency and enhance system security.
The Solution
ASG wrote a five-year plan which fulfilled 16 major security initiatives and enabled patient identity verification to operate seamlessly among internal VHA systems, e-Exchanges and outside partners. The ASG-designed solution met all NIST and OMB security requirements and HSPD-12 compliance.
The Result
Because ASG lowered the number of user access points from nine to one, VHA saw a measurable increase in customer satisfaction. ASG’s solution not only significantly tightened security, but also improved system efficiency to meet CRISP requirements.
Agile Mechanisms – DevSecOps
The Challenge
The CCIIO AB Operations needed a framework to enable quality assurance ensuring that any loopholes and weaknesses are identified early in the development process and remediated immediately.
The Solution
ASG deployed a team following DevSecOps approaches and Agile delivery model. All aspects of the project were visible to the business analysis, technical architecture, development and infrastructure support teams. Via Sprint planning, all inputs from CMS fed into Jira user stories, functional design documents, and DevSecOps architecture. The development team ensured continuous development and integration while maintaining design standards which are captured in the data model and physical level data flow design documents.
The Result
The CI/CD pipeline, built on Jenkins, GitHub, JIRAfor requirements tracking, and Selenium for automation testing, gave us the flexibility to deliver in a low-risk fashion.
The ASG team provided management of the full project lifecycle—from analysis, design, development, implementation, testing, deployment, training, and on-going maintenance of the project. ASG has a mature project management methodology that leverages our service center experience as well as management controls based on our CMMI (CMMI Level 3), ITIL and ISO 9001:2008 certification and IT Service Management (ITSM) best practices recognized by the HDI. The foundation of our project management approach was based upon CMMI (CMMI Level 3), ITIL and ISO 9001:2008 management controls and guiding principles found in the Project Management Institute’s (PMI’s) Project Management Body of Knowledge (PMBOK).
Application Design
The Challenge
The Department of Veterans Affairs (VA) needed to deploy a content management (CM), knowledge management (KM), and eLearning (eL) solution for that would create, identify, collect, map, manage, secure, and promote sharing of intellectual assets. This solution would enable the VA to share information, raw data, research, templates, and organizational artifacts across Veterans Health Administration (VHA) among its stakeholders, Veterans, users, and partners.
The Solution
With input from the VA Steering Committee, ASG collaborated with the committee to gather and clarify the details of requirements in order to effectively build a compliant system. We authored user stories, use cases, taxonomy creation (coming up with one version of the truth), and system constraints through interviews, workbooks, and JAD sessions. Our team compiled these into a requirements traceability matrix and worked with VA stakeholders to approve and make sure necessary components were built into the CM, KM, eL system. ASG utilized an agile-based oriented approach for requirements gathering and execution, where we incorporated a phased rollout and associated sprints.
The Result
Using open source tools at no cost of ownership to the VA thus keeping the licensing fees to zero the CM, KM, eL project was designed to be fully compliant with VistA and ESCCS standards. ASG’s design assists the VA in monitoring legislation, regulation, and standards and propagate changes throughout the VA by providing a single authoritative source.
