“We’ve Got You Covered” with ASG’s Call Center and Help Desk Services
Flexible. Reliable. Fast. Effective. ASG technical help desk support provides the person-to-person connection that gives your employees or clients 24/7 access to the assistance they need, getting your team back to work in a timely manner so your business isn’t interrupted.
We take care of your IT support, which allows you to focus on your core business & your clients. We provide a customized tiered-support escalation approach to meet the IT needs of your organization. Our 24/7 support with guaranteed response time means you’ll never be left holding the phone. Most companies offer technical support of some kind for the products and services they sell. ASG is your one-stop solution to providing technical support to your employees or clients. We deliver support services over the telephone or online by e-mail, live support software on a website, or a tool where users can log a call or incident. Our technical support outsourcing focuses on enhancing customer experience by providing prompt and proactive resolution at reduced support costs through efficient resource utilization.
ASG provides smart solutions to help enterprises increase first-time resolution and reduce contact handling time, contact volumes, and human effort through best practices and a front-office innovation tool integration.
ASG experience includes providing Tier 1 & 2 support along with desk-side support for the U.S. Federal Bureau of Investigation HQ, Department of Veteran Affairs where we’ve also set up and managed a large Tier 2 technical service center for field enumerators.